General support
Account access, setup questions, faults or help using the service.
[email protected]Include your business name and a plain description of what happened.Contact and support
Choose the route that matches your question. Clear context helps us send it to the right person without asking you to repeat yourself.
Billing
Invoices, payment failures, plan changes, cancellation or refund requests.
[email protected]Include the invoice number where available. Never email full card details.Privacy and data rights
Access, deletion, objection, correction or a data-protection complaint.
[email protected]We may need proportionate identity checks before releasing personal data.Security concern
Report suspected unauthorised access, data exposure or a security vulnerability.
[email protected]Give enough detail to investigate, but do not send exploited data or public disclosure first.New-business enquiry
Questions about fit, scope or arranging a system call.
[email protected]Or book directly if you are ready to map the current journey.What you expected, what happened, when it happened, and any non-sensitive reference number.
State the affected function and business impact. Response targets are not guaranteed resolution times.
Contact the appropriate emergency service or your local trade provider. This team cannot dispatch home-service engineers.
Complaints and escalation
Mark your message “Formal complaint” and explain the outcome you want. We will acknowledge data-protection complaints within 30 days, investigate without undue delay, keep you informed and explain the outcome. Other complaints are acknowledged as soon as reasonably practicable and routed to someone able to review them.
Accessibility support
If email or the booking page is difficult to use, tell us the format or adjustment you need and we will offer a reasonable alternative.
Request an adjustment